Contact Us

This page outlines the customer protections and store procedures relevant to your order.

How to reach us

Contact us with inquiries approximately orders, delivery, returns, exchanges, payments, accessibility, or privacy. Include an order number when applicable, but do not send full payment-card details.

Customer service hours

Support is available Monday to Friday, 9:00 AM–5:00 PM local time. Urgent delivery concerns should include the tracking number and a concise description of the issue.

Contact details

Store: The Ordinary
Email: Support@theordineryq.shop
Phone: (202) 723-1687
Postal address: 292 N East St, Raleigh, North Carolina, 27601, United States